General Information
Requirements
Assessment Method
Assessors can use the criteria to determine levels of prior learning through dialog with the candidate, direct observation and any other appropriate and relevant evidence. They can score each of the criteria "L", "S", "H". An "N" indicates no evidence and this is the default setting. "L" indicates some capability but some help still required and the candidate is not secure with that particular criterion. "S" indicates secure mastery of the criterion. "H" indicates that the candidate is operating beyond the basic requirements of the criterion. If all criteria are matched with "S" or "H" the unit is passed. All criteria must be at least "S" for a pass.
The Entry 3 learner will be becoming increasingly capable of making use of skills, knowledge and understanding to carry out simple structured tasks and activities with occasional guidance and intervention. They will start to relate tasks to contexts and be aware of consequences of actions for themselves and others. While support and guidance are still needed they will demonstrate increasing capability of working self-sufficiently with simple structured tasks.
An activity will typically be 'structured' when:
* there are several steps that need to be sequential; and
* the learner has opportunities to practice the sequence or clear guidance is provided.
1.1 I can understand and interpret work instructions and work schedules
The candidate should be able to know what they are required to do
Evidence: Relevant information in their publications and documents.
Additional information and guidance
Some candidates may we cleaning at unsocial hours and may not have anyone to ask about what is required. They will have been left some instructions by other teams and need to understand and carry these out.
1.2 I can check and take note of inventory levels of cleaning materials, tools, equipment and products
Candidates should be able to keep track of their environment
Evidence: From portfolio files and assessor verification.
Additional information and guidance
It is no good coming in to do a cleaning job when the vacuum cleaner if full up and there are no replacement dust bags for it as the job will likely not be possible to complete. It is up to candidates to keep a check on their materials to make sure they are in full working oder and that cleaners etc have replacements when they run out.
1.3 I can communicate, report and provide feedback to clients
Candidates should be able to work with clients
Evidence: From portfolio files.
Additional information and guidance
Different clients will require a range of feedback to them about the work that candidates do. They need to be prepared to be able to communicate to their clients the information they have asked for, such as rotas, materials used and other facts.
1.4 I can manage and monitor my own work
Candidates will be able to manage themselves
Evidence: Assessors observation of finalised published work.
Candidates need to demonstrate they know their environment and how to be effective in their job.
1.5 I can inspect the progress and quality of cleaning operations at various locations
Candidates will be able to check their work across different venues
Evidence: Assessors observation of finalised published work.
Some candidates may be working a contract that requires them to work in multiple sites with differing cleaning needs. They need to demonstrate that they can work across these effectively.
1.6 I can work with confidential information and personal items
Candidates will be able to carry out tasks with considerations of privacy
Evidence: Assessors observation of finalised published work.
Some candidates work will require them to deal with personal and private materials and they need to demonstrate their awareness and sensitivity to this situation.
1.7 I can plan my work, including structuring it in time, space and assigning priority
Candidates will be able to work intelligently and with purpose
Evidence: Assessors observation of finalised published work.
Some jobs will require candidates to demonstrate some time management and prioritisation skills to make sure jobs happen in the right order and as required.
1.8 I can react and deal with problems which arise during my work
Candidates will be able to manage their work environment
Evidence: Assessors observation of finalised published work.
Sometimes everything that could go wrong will go wrong and candidates need to show that they can deal with these problems and keep to their tasks.
The assessor should keep a record of assessment judgements made for each candidate and make notes of any significant issues for any candidate. They must be prepared to enter into dialog with their Account Manager and provide their assessment records to the Account Manager through the on-line mark book. They should be prepared to provide evidence as a basis for their judgements should it be required by the Principal Assessor or their Account Manager/external moderator. Before authorising certification, the Account Manager must be satisfied that the assessors judgements are sound.