Level 1 Certificate in Skills for Employment
Pupils have to demonstrate competence against the assessment criteria from their day to day work and the teacher assessor has to verify that they are competent in relation to the general level descriptor using indicative assessment criteria. TLM's external moderator will check the judgements and the quality of the evidence and provide feedback. This process is not graded, the intention is that it is a flexible way of checking basic practical competence in the subject at the qualifications framework level.
Total Credits required to achieve the qualification - 16
Level 1
Level 1, Unit 2 - Effective Communication in the Workplace (3 credits)
1. Know the importance of effective communication in the workplace |
2. Know that different types of communication are used in different workplace situations |
3. Use appropriate forms of written communication |
4. Use appropriate forms of oral communication |
| 1.1 I can describe key benefits of effective communication to the individual and to the organisation | 2.1 I can Describe some commonly-used types of workplace communication, oral and written | 3.1 I can Produce appropriately presented written documents in formats to meet different purposes and for different audiences | 4.1 I can use appropriate forms of oral communication for different purposes, including: contributing to workplace discussion with colleagues: interacting with customers |
| 2.2 I can Identify some of the factors that influence the type of communication used (e.g. the level of formality needed) |
Level 1, Unit 8 - Working in a Team (3 credits)
Level 1, Unit 9 - Contribute to Effective Customer Care (1 credit)
1. Know about the principles of good customer service |
2. Be able to give good customers service |
3. Know about the importance of keeping to organisational policies |
| 1.1 I can state why good customer service is important | 2.1 I can speak to customers | 3.1 I can outline own organisation’s customer care standards |
| 1.2 I can identify different situations where dealing with customers is required | 2.2 I can listen to customers | 3.2 I can state the importance of maintaining customer confidentiality |
| 1.3 I can state what to do when a customer requires help beyond the limits of own responsibility | 2.3 I ca help customers within the scope of the job role | 3.3 I can state what to do if a customer complains |
| 2.4 I can find the appropriate persons if unable to deal with a customer request |
Level 1, Unit 10 - Building Working Relationships with Customers (2 credits)
1. Know that the way of presenting self makes an impression on a customer or client |
2. Know that organisations normally have protocols for dealing with customers or clients |
3. Be able to interact positively with customers or clients in line with given protocols |
| 1.1 I can identify positive ways of presenting self to customers or clients, including appearance, manner and language | 2.1 I can outline the basic rules in an organisation for dealing with customers or clients | 3.1 I can follow an organisation’s protocols to provide answers to straightforward customer queries or to carry out straightforward customer requests |
| 1.2 I can outline effects of presenting self positively on a customer or client | 3.2 I can demonstrate polite behaviour towards customers | |
| 1.3 I can outline effects of presenting self negatively on a customer or client | 3.3 I can identify situations when it is necessary to refer the customer to another colleague or department |
Level 1, Unit 12 - Running an Enterprise Activity (1 credit)
1. Know how to increase the likelihood of success in an enterprise activity |
2. Be able to complete an enterprise activity |
3. Be able to review the success of the enterprise activity |
| 1.1 I can identify features which would lead to the effective delivery of a chosen enterprise activity | 2.1 I can prepare the product or service for the enterprise activity incorporating required features | 3.1 I can produce records to show the successes and failures of the enterprise activity |
| 2.2 I can Create appropriate advertising for the product or service | 3.2 I can state what would be done differently should there be another enterprise activity | |
| 2.3 I can set an appropriate price for the product or service offered | ||
| 2.4 I can demonstrate appropriate sales and communication skills |
Level 1, Unit 13 - Planning an Enterprise Activity (1 credit)
1. Know how to select a suitable enterprise activity |
2. Know appropriate roles and skills required for the enterprise activity |
3. Know the costs involved in producing and selling a product or service |
4. Be able to use an appropriate promotional technique |
| 1.1 I can identify strengths of ideas generated for an enterprise activity | 2.1 I can identify roles required for the enterprise activity | 3.1 I can identify the cost of items and processes related to producing and selling the product or service | 4.1 I can use an appropriate method to promote a product or service |
| 1.2 I can identify weaknesses of ideas generated for an enterprise activity | 2.2 I can identify the practical and personal skills required for the enterprise activity | 3.2 I can identify the final pricing of the product or service using basic calculations |
Level 1, Unit 17 - Applying for a Job (1 credit)
1. Understand different methods of applying for jobs. |
2. Be able to complete a job application. |
| 1.1 I can outline different methods of applying for a job. | 2.1 I can present relevant information collected for a job application. |
| 1.2 I can explain why different methods of applying for a job are used. | 2.2 I can complete a job application form accurately. |
| 2.3 I can complete a CV for a job application in a given format | |
| 2.4 I can present an appropriate covering letter for a job application. |
Level 1, Unit 19 - Using Numeracy Skills in the Workplace (3 credits)
1. Be able to recognise when to use numeracy skills in the workplace |
2. Be able to select appropriate numeracy skills in a work context |
3. Be able to apply appropriate numeracy skills in a work context |
4. Be able to interpret and communicate results in situations where they have applied numerical skills in a work context |
| 1.1 I can describe different workplace situations where numeracy skills are needed | 2.1 I can select the appropriate numeracy skills needed to carry out straightforward workplace tasks | 3.1 I can identify and obtain information needed in order to apply numeracy skills in work situations | 4.1 I can interpret findings in order to present appropriate solutions to different straightforward workplace problems |
| 3.2 I can apply appropriate numeracy skills to straightforward workplace tasks or situations in an organised way | 4.2 I can explain simple conclusions to others | ||
| 3.3 I can use appropriate checking procedures at each stage |
Level 1, Unit 20 - Participate in an enterprise activity (3 credits)
Level 1, Unit 24 - Food Safety and Storage (2 credits)
Level 1, Unit 25 - Food Service (3 credits)
1. Know different types of food service |
2. Be able to work in a food service area according to instructions |
| 1.1 I can describe different types of food service | 2.1 I can set up the food service area |
| 2.2 I can serve hot/cold food in a safe and hygienic manner | |
| 2.3 I can state health and safety and hygiene requirements when serving food | |
| 2.4 I can close down the food service area |
Level 1, Unit 26 - Health and Safety Awareness in Team Leading (3 credits)
1. Know about health and safety in the workplace |
2. Know the risks and hazards in the work place |
3. Understand the health and safety responsibilities of a team leader |
| 1.1 I can outline health and safety policies in the work place | 2.1 I can identify hazards in the workplace | 3.1 I can describe the health and safety responsibilities of a team leader |
| 1.2 I can describe the impact of health and safety legislation on working conditions | 2.2 I can identify risks in the workplace in given situations | 3.2 I can explain the need for risk assessment |
| 2.3 I can describe risk assessment procedures |
Level 1, Unit 27 - Drugs Education (2 credits)
Level 1, Unit 29 - Working in an office setting (4 credits)
Level 1, Unit 33 - Supporting others in the community (3 credits)
1. Identify others who need support in the community |
2. Know how to support others |
3. Understand why support cannot be offered |
4. Be aware of relevant health and safety issues |
5. Be able to support others in his/her community |
6. Review the effectiveness of the support given |
| 1.1 I can identify the individual/people who need support in different ways | 2.1 I can identify the individual/people to be supported | 3.1 I can state what help or support cannot be offered | 4.1 I can list relevant health and safety issues | 5.1 I can support the individual/people | 6.1 I can identify what went well |
| 1.2 I can outline their support needs | 2.2 I can state the ways the individual/people will be supported | 3.2 I can outline why this support cannot be offered | 4.2 I can give examples of working safely | 6.2 I can identify what did not go well | |
| 6.3 I can identify changes that could be made |
Level 1, Unit 37 - Investigating Rights and Responsibilities at Work (1 credit)
1. Know employee ‘rights’ and ‘responsibilities’ in a place of work |
2. Know how the rights of individuals are supported in a place of work |
3. Know the responsibilities of employers in a place of work |
| 1.1 I can outline employee ‘rights’ at work | 2.1 I can describe the factors that may affect the rights of individuals at work | 3.1 I can identify employer responsibilities at work, in regard to: fulfilling a contract: health and safety: equal opportunities and prevention of discrimination |
| 1.2 I can outline employee ‘responsibilities’ at work | 2.2 I can describe how to respect the rights of individuals at work | |
| 2.3 I can identify laws that can protect the rights of employees at work |
Level 1, Unit 51 - Managing Your Own Money (2 credits)
Level 1, Unit 1 - Improving Productivity Using IT (3 credits)
Level 1, Unit 7 - Developing team and interpersonal skills (2 credits)
Level 1, Unit 6 - Work in a Team (3 credits)
1. Be able to work as a member of a team |
2. Know how to resolve disagreements within a team |
3. Be able to help others |
| 1.1 Identify own team’s goals | 2.1 Resolve disagreements in a way that minimises disruption to own team | 3.1 Help members of staff |
| 1.2 Identify own tasks to be carried out to achieve the team’s goals | 2.2 Report to the relevant persons any disagreements that cannot be resolved | 3.2 Help with routine requests |
| 1.3 Identify members of the team they will work with to achieve the team’s goals | ||
| 1.4 Carry out own tasks to achieve team’s goals |
